Measures against Covid-19 by Department

Reception

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day.

All staff have received specific training on covid-19, in the performance of their tasks

The staff will be uniformed with masks.

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms.

Facilities:

The reception desk protected with plexiglass screens

Multiple disinfectant gel dispensers at different strategic reception points

Marking with distance indicator stickers on the floor, around the Reception counter.

Marking on the floor of areas indicator of circulation corridors, at least entrances and exits.

Avoid decorative elements that can be handled by customers at the counter (candy, etc...).

Procedures:

Mobile online check-in application, which allows you to record police, passport or dni documentation by photo on your mobile

For those customers, who arrive at the hotel through transfers organized by Europalia and during the journey have made the check-in online, an express check-in service will be available on the descent of the bus where they will be delivered the bracelet which must be placed by the customer and will be delivered the key of the room , so that they can proceed to its direct installation in the room, without having to go through Reception. All other guests will have to check in at Reception respecting the security distances

POS payments will be promoted, avoiding cash payments as far as possible

The passageways, entrance doors, elevators and counter will be disinfected more frequently

A container with disinfectant gel will be available for the delivery/return of keys and other items

Other:

Gloves and masks will be available at the reception, for a fee, by request of the customer

Reception and Direction will have laser thermometers

Reception has a health care service, upon request. Health care will pay for by the client

There is a protocol of action in case of symptoms compatible with covid-19 infection, of a client

Floors

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

The staff will be uniformed with masks

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

The common areas will be disinfected more assiduously, such as: elevator buttons, knobs of the doors of passage, common bathrooms etc...

Procedures:

Room cleaning will only take place when the customer is not in the room

The cleaning products used will be products virucited and authorized by Health

There will be no "amenities" in the rooms, instead of these, there will be disinfectant gel envelopes

Spare pillows or blankets will be contained in plasticized bags

Hangers will be replaced in between exchange of customers

Carpets, or unnecessary textiles (quilts, plaids, etc.) will be removed from the room

In each cleaning the elements of the room such as TV controls, A/A, telephone, dryer, and surfaces with greater contact, etc. will be disinfected in each cleaning

Special care will be taken in the removal of the garbage (standing or open opening with double garbage bag) and disposable items that are removed from the rooms, always in closed bags and handled safely. Trashs will be removed from the room

All waste of cleaning materials used and protective equipment shall be disposed of safely

Other:

Online satisfaction questionnaires will be promoted instead of paper questionnaires

Kitchen

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

The staff will be uniformed with masks

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

Kitchen facilities will be disinfected every day at the start and end of service

In particular the area of receipt of goods where the goods will be received from the different suppliers which will not be able to access the rest of the hotel in general. In case you have to access other areas of the hotel (bars, pool bar, etc.) the wheels of the forklifts will be disinfected

The cleaning and disinfection frequency of the goods reception area will be increased

All hotel suppliers must meet health standards and in particular covid-19 standards

Procedures:

Food, handling and preparation will strictly follow APPC regulations as well as those relating in particular to covid

The areas of passage between Kitchen and Restaurant will be disinfected in particular

The goods will be disinfected upon receipt (virucida sprayers) and disinfectant carpets will exist and changed containers if necessary by discarding the old one

Restaurants

Personal:

All staff will be subjected daily to temperature intake before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

Staff will be uniformed with masks

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

The number of tables in the restaurants will be reduced so that the safety distances are respected, and if it is necessary to establish service shifts in the restaurant

Tables will be set up with paper tablecloths and disposable napkins

Movement flows inside the dining room will be marked on the ground in order to avoid crowds

The piles of dishes will not be accessible directly by customers, as well as the commonly used elements such as tweezers, oils, salt shakers, etc., which will be removed from the buffet and replaced by individual doses

They will be distributed in different gel dispensing points, especially at the entrance and exit of the restaurant

In the areas of show-cooking, italian corner and drinks will be marked on the ground lines distance between customers that must be respected, as well as throughout the dessert buffets, hot and cold

The assisted buffet areas will have plexiglass screens on the client's side

Guests will be greeted at the entrance of the restaurant and accommodated by the staff, not being able to access a table directly

Procedures:

Tables and chairs will have been disinfected between service and service

The customer's contact directly with the meal will be avoided to the maximum, with the aim that important part of the buffet is assisted, as follows: 1. Show-cooking, italian corner and drinks point, the requested dish or glass already served directly by the employee will be delivered to the customer | 2. Dessert and cold buffet, everything will be available in mini-portions in its corresponding dish or container | 3. Hot and/or trinche buffet, will be served by hotel staff | 4. Buffet of desserts and cold based on mini-doses, with individualized rations

At the table the customer will already have a jar of water and / or wine or beer, as well as bread basket, which has been supplied before his accommodation

There will be a disinfection of the transit areas, entrance doors, buffets with a greater frequency

The customer will be received and located at the entrance by the maître, saving the safety distances

Palia Hotels, reserves the right to establish shifts in the Restaurants, by reducing the capacity of these and occupation, which will be mandatory respect by the customers. In this case, the reservation would be promoted through the app, which will have assigned your turn and table number, based on availability criteria. Such shifts shall establish a maximum temporary use of the service of 1 hour

The goods will be disinfected upon receipt (virucide sprayers and disinfectants)

All areas of the buffet, furniture, dispensers, screens, etc. will be disinfected after each service

The restaurants will have a maximum capacity that must be respected

Other:

To avoid contact of customers with food directly and common elements of the restaurant such as buffets, the variety of buffets (hot, cold and desserts) will be reduced and on the contrary will be maximized the live cooking service (show-cooking, italian corner, trenches) as well as minidose in cold and desserts

Bars

Personal:

All staff will be subjected daily to temperature intake before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

Staff will be paired with masks and gloves

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

The bar counter is protected with plexiglass screens

The distance between tables and chairs will be increased in ways to comply with social estrangement measures, so this capacity will be reduced

Customers will not be able to sit directly at a table without the permission of the staff

Multiple disinfectant gel dispensers at different strategic points in the bar

Marking with distance indicator stickers on the ground

Marking on the floor of areas indicators of corridors of circulation

The bars will have a maximum capacity that must be respected

Procedures:

Drinks or meals must be requested by the customer and must be exclusively served by the Hotel staff:  1. Or directly at the bar bar or the show-cooking of this | 2. Or in the buffets where they will be served by the hotel staff

The transit areas, entrance doors, elevators and counter will be disinfected more frequently

Tables and chairs will be disinfected by waiters before and after each service

The use of disposable plastic cups and plates, or washable at high temperatures, will be enhanced

The goods will be disinfected upon receipt (virucide sprayers and disinfectants)

The bar, counters, buffets etc. They will be disinfected periodically during the service and more to fond at the end of the service

Customers inside the bar should carry masks, not on the outside

Other:

Given all these preventive measures against covid-19, it is quite possible that the service wait time will be longer than usual

In order to meet the measures of distancing, the capacities of chairs and tables will be smaller than the usual

Solarium and Pools

Personal:

All staff will be subjected daily to temperature intake before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

Staff will be paired with masks and gloves

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

Outdoor hammocks and furniture shall be positioned in compliance with the distance measures, and may not be displaced. It will be the mission of the staff to remind the clientele. They cannot be occupied without prior authorization from the hotel staff. If due to reduction of capacity due to health standards, the Hotel could unilaterally establish up to three shifts of use of the hammocks (minimum of 2 hours), having only one guaranteed shift per customer

Marking with distance indicator stickers on the ground, in certain areas

There will be maximum capacitys that must be respected

Procedures:

The swimming pools will be controlled at chemical level as often imposed by local authorities, on track to ensure a perfect disinfection, with respect to health regulations. They will have maximum capacity that must be respected

Outdoor furniture will be disinfected daily, and cannot be used by a third party other than the initial user until a new disinfection has been carried out, and have been accommodated by hotel staff

The hammock reservation will not be allowed, being the hotel staff who will assigned the hammocks to the guests based on the criteria of: time of arrival and frequent use of these. Possibility, under the unilateral power of the hotel to set shifts

Other:

Compliance with social distancing rules implies a reduction in the number of hammocks available

Technical Services

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

Staff will be paired with masks and gloves

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

All maintenance units (warehouse, workshop, etc.) where work is carried out as well as tools will be disinfected more frequently

Procedures:

Repairs or reports of rooms will only be carried out when the client is out of the room, and the sstt will be put in the way at the entrance to the room

After any part in the room, cleaning and/or disinfection of the areas where it has been acted

All tools and materials used daily in room repairs should be disinfected more frequently

Other:

Reports can be taken by telephone to avoid the presence of people at Reception

Animation

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

Staff shall be uniformled with masks when in indoor areas

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

Facilities:

Multiple disinfectant gel dispensers at different strategic points in the animation areas

Marking with distance indicator stickers on the ground

Establishment of maximum capacitys to be respected

There will be no mini-club service, due to the impossibility of performing this service, children do not understand the regulations and it is impossible to perform such service, and in an informative title in Spain there are no schools until September

Procedures:

All Group Animation activities have been canceled

There will only be the RRPP figure as well as external animations (shows)

Other:

External actions will be strengthened, a minimum of 4 performances per week

To view the performances, they can either be viewed by customers from the balcony of their room in freedom, or if they do so directly they must wear a mask

Others/Various

Personal:

All staff will be subjected daily to temperature intake, before the start of their working day

All staff have received specific training on covid-19, in the performance of their tasks

The staff will be uniformed with masks

All staff will wear the uniform exclusively on the hotel premises and will change clothes upon arrival and departure in the staff locker rooms

The figure of an "economatero" will be created who will be responsible for receiving all the goods and proceeding with the different regulations regarding them (disinfection, change of packaging, etc.)

Facilities:

All common areas will have sings or panels reminding the safety and hygiene measures both general and specific to the area

The frequency of washing and disinfection of common areas will be increased in. Special: 1. Common bathrooms and services | 2. Elevators | 3. Common access door knobs, although as a general rule will try to have them open more frequently for better aeration

All common areas will have a capacity, which will be indicated, and must be respected scrupulously, and that can give rise to the establishment of shifts for use, unilaterally by the Hotel

Procedures:

They have been outlined in summary for each department

Frequent hand cleaning in both customers and staff, will be promoted

Other:

Non-respect by customers of these safety rules may implicitly result in the expulsion of such customers from the hotel (without any refund), for endangering the health of other customers and staff

These protocols are based on state and regional regulations and the recommendations of occupational risk and hygienic-sanitary counselling companies

The establishment will have an Action or Contingency and Risk Management Plan, in which both the Directorate as well as the workers' representatives will be involved, who will be responsible for the implementation and monitoring of all these measures, which have been established based on state, regional and local regulations, and with the advice of our occupational and hygienic risk prevention consultants

Consequences of anti-covid-19 measures that will impact the service

As a result of the application of all the measures set out above in this document, it will most likely have an impact on the provision of the services, which may be grounds for comment, and/ or complaints from customers, regarding this.

You can consult the consequences that these measures are likely to have by clicking HERE

Palia Hotels, will not accept or be responsible for any claim related to the consequences in the service of the implementation of the anti-covid measures, either in correspondence with those listed by way of example in the table above, or whose origin is related to the application of such measures.

The non-compliance with health safety rules, may implicitly lead to the expulsion of customers who have not respected them, without any refund, with only a notice by mail to the ttoo, without giving even criminal action against the infringer for endangering the health of the rest of customers and staff.

In the event of an uptick in infections in both the country of destination or origin, or if there is a contagion/s in the hotel, or a hardening of the sanitary/labor measures, Palia will be empowered to determine the closure of the hotel and/or the cancellation of its contract for the remainder of the season without any liability to it, nor action for claiming damages of any kind.