Mention légale

1.PURPOSE

This legal notice regulates the use of the website  https://www.palia.es , owned by INVERSIONES ULYSES S.L. (hereinafter, THE WEBSITE OWNER). The term “website” refers to all pages and content accessible through the domain  http://www.palia.es and its subdomains.

Browsing the website of THE WEBSITE OWNER confers the status of USER and implies full and unreserved acceptance of each and every condition published in this legal notice. Users are warned that these conditions may be modified without prior notice by THE WEBSITE OWNER, in which case they will be published and announced as far in advance as possible.

Therefore, it is advisable to carefully read its contents if you wish to access and make use of the information and services offered on this website.

The user also undertakes to make proper use of the website in accordance with the law, good faith, public order, customary practices, and this Legal Notice, and shall be liable to THE WEBSITE OWNER or third parties for any damages that may arise as a result of failing to comply with this obligation.

Any use other than that authorized is expressly prohibited, and THE WEBSITE OWNER may deny or withdraw access and use at any time.

2.IDENTIFICATION

THE WEBSITE OWNER, in compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, provides the following information:

• Corporate name: INVERSIONES ULYSES S.L.
• Tax ID (CIF): B07693856
• Registered address: PASEO MALLORCA 32A ENTLO, PALMA DE MALLORCA (07012), BALEARIC ISLANDS

3. COMMUNICATIONS

To contact us, we provide the following means:

• Telephone: 971213533
• Email: lopd@palia.es

All notifications and communications between users and THE WEBSITE OWNER will be deemed effective for all purposes when carried out through any of the means listed above.

4. CONDITIONS OF ACCESS AND USE

The website and its services are free and open access. However, THE WEBSITE OWNER may condition the use of certain services offered on its website upon prior completion of the corresponding form.

The user guarantees the authenticity and accuracy of all data provided to THE WEBSITE OWNER, and shall be solely responsible for any false or inaccurate statements made.

The user expressly agrees to make appropriate use of the content and services of THE WEBSITE OWNER and not to use them, among others, to:

• Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, supportive of terrorism, or generally contrary to the law or public order.
• Introduce computer viruses or carry out actions that may alter, damage, interrupt, or cause errors or harm to the electronic documents, data, or physical or logical systems of THE WEBSITE OWNER or third parties; as well as hinder other users' access to the website and its services through massive consumption of IT resources used by THE WEBSITE OWNER.
• Attempt to access the email accounts of other users or restricted areas of the computer systems of THE WEBSITE OWNER or third parties, and, where appropriate, extract information.
• Violate intellectual or industrial property rights, as well as breach the confidentiality of information belonging to THE WEBSITE OWNER or third parties.
• Impersonate another user.
• Reproduce, copy, distribute, make available, or otherwise publicly communicate, transform, or modify the contents unless authorized by the holder of the corresponding rights or when legally permitted.
• Collect data for advertising purposes or to send advertising of any kind without prior request or consent.

All website content—including text, photographs, graphics, images, icons, technology, software, design, and source code—is owned by THE WEBSITE OWNER, and no exploitation rights are transferred to the user beyond what is strictly necessary for proper use of the website.

Users may view content and make authorized private copies, provided that reproduced elements are not subsequently transferred to third parties, installed on servers connected to networks, or otherwise exploited.

All trademarks, trade names, or distinctive signs on the website are the property of THE WEBSITE OWNER, and use of or access to the website does not grant the user any rights over them.

The distribution, modification, transfer, or public communication of the contents or any other act not expressly authorized by the holder of the exploitation rights is prohibited.

Creating a hyperlink does not imply in any case the existence of a relationship between THE WEBSITE OWNER and the owner of the website where the link is established, nor the acceptance or approval by THE WEBSITE OWNER of its content or services.

THE WEBSITE OWNER is not responsible for the use each user may make of materials made available on this website nor for actions carried out based on them.

4.1 EXCLUSION OF WARRANTIES AND LIABILITY FOR ACCESS AND USE

The content of this website is general in nature and is for informational purposes only. Full access to all content is not guaranteed, nor its completeness, accuracy, validity, or timeliness, nor its suitability or usefulness for a specific purpose.

To the extent permitted by law, THE WEBSITE OWNER excludes any liability for damages of any nature arising from:

• The impossibility of accessing the website, or the lack of truthfulness, accuracy, completeness, and/or timeliness of the contents, as well as the presence of defects of any kind in the content transmitted, disseminated, stored, or made available through the website.
• The presence of viruses or other elements in the content that may cause alterations in users' computer systems, electronic documents, or data.
• Non-compliance with the law, good faith, public order, customary practices, or this legal notice as a result of incorrect use of the website. In particular, THE WEBSITE OWNER is not responsible for actions of third parties that violate intellectual and industrial property rights, business secrets, rights to honor, personal and family privacy, or image rights, nor for violations of regulations on unfair competition or unlawful advertising.

THE WEBSITE OWNER also declines any responsibility for information found outside this website and not directly managed by our webmaster. The links appearing on this website are solely to inform users of the existence of other sources that may expand on the content offered here. THE WEBSITE OWNER does not guarantee or take responsibility for the functioning or accessibility of linked sites; nor does it suggest, invite, or recommend visiting them, and therefore cannot be held responsible for results obtained. THE WEBSITE OWNER is not responsible for third-party hyperlinks.

4.2 PROCEDURE IN CASE OF UNLAWFUL ACTIVITIES

If any user or third party believes there are facts or circumstances indicating the unlawful nature of the use of any content and/or the performance of any activity on the web pages included on or accessible through the website, they must notify THE WEBSITE OWNER, duly identifying themselves and specifying the alleged infringements.

4.3 PUBLICATIONS

The administrative information provided through the website does not replace the legal publication of laws, regulations, plans, general provisions, and acts that must be formally published in official gazettes of public administrations, which are the only instruments that attest to their authenticity and content. The information available on this website should be understood as a guide with no legal validity.

5. APPLICABLE LAW

These conditions are governed by current Spanish legislation.

The language used will be Spanish.

We also inform you that a free and accessible out-of-court dispute resolution mechanism is available to all citizens: the European Union Online Dispute Resolution platform, accessible through the following link:  https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .

1.a Toutes demandes de réservations et/ou de modifications « sur demande » seront traitées sous 2 jours ouvrés, à compter de la réception de cette dernière.

1.b Une fois confirmée la réservation, toute demande de modification, sera sujette à la disponibilité de l'hôtel selon les tarifs établis par ce dernier.

2 La non présentation du client, ayant une réservation confirmée, à l'hôtel ; donnera le droit à l'hôtel de refuser les nouvelles réservations de ce client à l’avenir.

3 L’hôtel se garde le droit d'accepter ou non les changements, d'identité ou de séjour, de dernière minute des clients.

4 Le tarif présenté lors de la réservation n'inclut pas de possibles taxes supplémentaires qui pourraient être facturés directement à l'hôtel. Il n'inclut pas non plus le prix de services extras dont le client voudrait profiter à l'hôtel et qui ne sont pas prévus dans cette réservation.

5 PAIEMENT DE LA RÉSERVATION

5.a LES RÉSERVATIONS PAYÉES PAR CARTE DE CRÉDIT.. Les tarifs non remboursables seront débités immédiatement via la carte de crédit. Et en cas d’annulation, les frais seront de 100% de la réservation.

5b. FACTURE L’hôtel remettra un reçu de la valeur de la réservation. Sur demande, une facture officielle pourra être envoyée à son adresse, une semaine après le départ de l’hôtel.

6. Seront acceptées les cartes de crédit suivantes: Visa et Master Card

Le système de paiement par carte de crédit est un service offert par la Banque Sabadell S.A., Pl. Sant Roc, 20 08201-Sabadell, inscrite au registre Mercantil de Barcelone, hoja B-1561, NIF A08000143. Le Groupe Palia ne se tient pas pour responsable de possibles fraudes occasionnées dans le système de TPV virtuel.

7. Changement d'hôtel : dans le cas exceptionnel où l’hôtel ne pourrait pas loger un ou plusieurs clients d'une réservation confirmée, ce dernier s'engage à les reloger dans un établissement de catégorie égale ou supérieure, si possible dans la même zone. Toute différence de prix qui pourrait en résulter, restant à la charge de l'hôtelier, mais en aucun cas il n'y aura de compensation extra.

8. Assurance responsabilité civile et réclamations des clients: l'hôtel déclare avoir une assurance de responsabilité civile pour les dommages causés à ses clients dans le cours normal de son activité.

9. Cas de force majeure : le contenu de ce contrat devient caduc en cas de force majeure comme : guerre, catastrophes, épidémies et autres cas similaires qui pourraient affecter le pays d'origine du client ou de l'hôtel.

10. Confidentialité: l'hôtel s'engage à maintenir la plus grande confidentialité en ce qui concerne les conditions et le séjour réservés par le client.

11. L’hôtel dispose de feuilles de réclamations mises à disposition du client dans le cas où ce dernier souhaiterait formuler une plainte concernant le service fourni.

12. Dans le cas de possibles réclamations juridiques, l'hôtel et le client sont soumis à la juridiction du lieu d'exécution du contrat, qui est le lieu de l'emplacement de l'hôtel.

POLITIQUE D’ANNULATION

- Palia Don Pedro (Tenerife) : Annulation gratuite si l'annulation intervient plus de 3 jours avant la date d'arrivée. Dans le cas contraire ou en cas de non-présentation, l'hôtel prélève, sur la carte de crédit fournie, 100 % du montant de la première nuit.
- Autres hôtels : annulation gratuite si l'annulation intervient plus de 7 jours avant la date d'arrivée. Dans le cas contraire ou en cas de non-présentation, l'hôtel prélève, sur la carte de crédit fournie, 50% du montant total de la réservation. Les tarifs non remboursables seront débités immédiatement via la carte de crédit.
Et en cas d’annulation, les frais seront de 100% de la réservation.

The seller of the hired services by the user is INVERSIONES ULYSES S.L., a hotel company that provides services of room reservation.

www.palia.es is registered under the name of INVERSIONES ULYSES S.L.. The commercial brand is correctly registered under the name of the Company.

1. These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.palia.es. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.
2. The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
3. Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
4. The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.

The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:

Offers are correctly shown and identified indicating the Price before the offer and during the offer.

All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.

Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.

Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.

Once accepted, the user acquires the condition of Client of the company/entity.

Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.

Clients are advised to read with caution these conditions and print them on paper or save them electronically.