CONDITIONS OF THE HOTEL BOOKING

1.a Reservation and/or modification made “on request of availability” will be answered within 2 working days from the date of the request.

1.b Any request of modification of the hotel booking once confirmed will be subject to availability of the Hotel according to the rates that this one establishes.

2 The non-presentation of the client at the hotel with a confirmed reservation will give the hotel, the right to deny a new reservation of this client in future occasions.

3 The Hotel reserves the right to accept or not, last-minute changes according to identity or stay of the client(s).

4 The rate presented in the request of reservation does not include possible additional taxes that could be loaded on the Hotel from the same one. It does not also include the price of additional services that the client wants to enjoy in the hotel not foreseen in this hotel booking.



5 PAYMENT OF THE HOTEL BOOKING


5.a BOOKING PAID WITH CREDIT CARD. 
Free cancellation until 2 days before the arrival date. If the cancellation is note made 2 days before the arrival or in case of client non-presentation at the hotel, one night would be due as cancellation fee.
The non-refundable prices will be paid immediately with credit card. And in case of cancellation, a 100% of the reservation will be due, as cancellation fee.

5b. INVOICE the hotel will give a receipt of the amount of the reservation. On request, an official invoice may be sent to your address a week after the date of check out of the hotel.

6. The following credit cards are accepted: Visa and Mastercard.

The system of payment with credit card is a service offered by Banco de Sabadell, S.A., Pl. Sant Roc, 20 08201-Sabadell, registered in the Mercantile Record of Barcelona, sheet B-1561, NIF A08000143. Palia Group does not take responsibility of possible frauds originated in the system of virtual TPV.

7. Change of Hotel: In the exceptional supposition of which the Hotel could not lodge one or any more clients with the confirmed booking, it will provide housing to them in an establishment of equal or higher category, preferably in the same zone, being at the expense of the Hotel any difference of price that could exist and in no case an extra compensation will be applied.

8. Insurances of civil responsibility and Claims of the Clients: The Hotel demonstrates to have an insurance policy of civil responsibility as damages caused to its clients in the normal use of its activity.

9. Major force: The agreed terms about the present contract will stay without effect in such cases of absolute necessity as: war, catastrophes, epidemics and analogous others that could concern to the native land of the client or of the Hotel.

10. Confidentiality: The Hotel promises to support the maximum confidentiality in the conditions and stay contracted by the client.

11. The Hotel has sheets of claim at the disposal of the client in case the same one wants to formulate some complaint in the service.

12. In case of possible judicial claims the Hotel and the client surrender to the jurisdiction of the place of the fulfillment of the contract, this is, the place of location of the Hotel.


CANCELLATION POLICY

Free cancellation until 2 days before the arrival date. If the cancellation is note made 2 days before the arrival or in case of client non-presentation at the hotel, one night would be due as cancellation fee.
The non-refundable prices will be paid immediately with credit card. And in case of cancellation, a 100% of the reservation will be due, as cancellation fee.